Return and Refund Policy
Last Updated: Jan 1, 2026
Thank you for shopping with Loocio. We value your business and strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping Costs
- Original Shipping: Original shipping charges are non-refundable.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately at contact@loocio.co with photos of the damage. We will prioritize your request and arrange for a replacement or a full refund.
5. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Personalized or custom-made products.
- Perishable goods.
- Intimate or sanitary goods.
- Gift cards.
6. Contact Us
If you have any questions on how to return your item to us, please contact us at:
Mailing Address: 2615 Grissom Dr, Berry Hill, TN 37204, USA
Email: contact@loocio.co
We reserve the right to refuse any returns that do not meet the criteria mentioned above.
